ARIA
Agentic Readiness Intelligence Assistant
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CX Maturity Benchmark
See how ready your team is for AI-powered customer engagement.
Get a benchmark-style readiness score in 8-10 minutes with stage labels, dimension breakouts, and a polished PDF report for stakeholders.
Assessment Snapshot
0-100
Deterministic readiness score with confidence adjustment.
People
Signals
Process
Coverage
Technology
Gaps
10 min
Typical runtime for a complete assessment with room for thoughtful, higher-signal responses.
5 dimensions
Five readiness dimensions with a fuller breakdown of capability, risk, and transformation priorities.
Secure uploads
Upload supporting documents with PII redacted before analysis and before any retained derivative is stored.
Built for private CX analysis
Readiness score
A stable 0-100 score with stage labels and a full five-dimension breakdown for stakeholder review.
Data privacy first
We do not store PII, we use a private LLM, and we do not train on your data or allow anyone else to train on it.
Secure document control
Supporting files are redacted before analysis, only approved redacted derivatives may be retained, and you can delete your data completely at any time.
How scoring works
The engine uses deterministic heuristics: depth and clarity signals, keyword coverage across People, Process, Technology, and Data & Knowledge dimensions, empty-answer penalties, and a minor confidence adjustment.
Meet the team behind NewCX.ai
We blend decades of enterprise leadership, operational know-how and innovative thinking with next-generation AI to challenge legacy models and help the CX industry build what comes next.
PRISM
Pattern Recognition & Insight Scoring Module
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Kev D'Silva
Senior Consultant and Co-Founder
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Craig Reines
Senior Consultant and Co-Founder
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